Our Promise
Here at PetProductDelivery.com we promise that you will have the absolute BEST experience you have ever had with any other online retailer.
Price Match Guarantee
If you see any of the products we carry for less somewhere else send us a photo or screen shot and we will match or beat that price.
Satisfaction Guarantee
Have a cat that is a finicky eater? A dog with sensitive skin? If a product you purchase from PetProductDelivery.com does not work out for any reason, just return the unused portion within 30 days and we will send you a replacement of equal or greater value indefinitely until you are satisfied. No kidding.
Personal Service
Think of us as your pet's personal shopper. You can call, text or e-mail 7 days a week and a real live person will consult with you about your pet's needs. Our contact information is easy to find @ the bottom of every page. We care. And we have experience.
TextVIPClub
TextVIPClub Members receive 5% OFF and exclusive offers, too. Offers are sent direct to your smart phone! Text PPD to 8554463962 to join TODAY!
FREE Shipping and Delivery Options
Clients have a variety of shipping options @ checkout via USPS and UPS.
Orders of 150.00 or more are eligible for FREE Shipping*. Clients may use the discount code FREE4ALL at checkout on qualifying orders. This offer can be combined with other discounts, but the order will still have to total 150.00 for the discount code FREE4ALL to work.
*FREE Shipping includes standard or ground shipping within the continental United States through UPS or USPS, but does NOT include expedited shipping like Priority Mail, Overnight, ect. Clients requiring faster shipping than standard ground will need to pay full price.
Frozen products are eligible for Local Delivery, ONLY. We do not ship any frozen products. Local Delivery is offered in Harris and Montgomery counties in Texas, only.
Shipping Outside of the Continental United States
Clients outside of the continental United States must take responsibility for any and all customs obligations once their package has left the continental United States. PetProductDelivery.com is not responsible for any orders that are held up or delayed at customs due to client error. We will NOT pay return shipping for a package that is held up or abandoned at customs. It is up to the client to claim their package. We cannot issue a refund on merchandise that is no longer located within the continental United States.
Missing Packages
If the package is stolen or missing after the USPS or UPS confirms date, time, and location of delivery on USPS.com or UPS.com, Shopper is not eligible for a refund or re-shipping.
If your order does not arrive (and UPSP or UPS tracking information confirms the same), Shopper is eligible for reshipping 21 days from the original shipping date. This waiting period is to give the package time to arrive if it is lost in the USPS or UPS system.
PetProductDelivery.com does not have access to any additional tracking information than what is provided in the USPS and UPS tracking systems at USPS.com or UPS.com. Please contact the carrier for assistance to perform package location assistance once the package has shipped.
We also recommend checking with your neighbors to see if they received the package in error.
Referral Rewards
Client referrals are the #1 way that this business has grown. To say "thank you" to those clients that are kind enough to share their enthusiasm for our products and services we offer Referral Rewards. Any client that refers someone that also becomes a client will receive a 5.00 Referral Reward which can be taken immediately as a cash advance from our invoicing system* or put toward their next purchase of products or services. There is no limit on the rewards a referring client can receive. Example: refer 10 people, earn 50.00. It's that easy. (Feel free to call for more details: 832-549-1730)
Privacy Policy
We absolutely NEVER share your information with other companies. Your shipping address, e-mail and phone number are used for delivery purposes and to send you information about PetProductDelivery.com promotions, only. You can opt out of promotions when you sign up for an account with us, or at any time after. Privacy is of the utmost importance to us. And, for your safety and convenience, we never ever see your payment information. That is strictly between you and our payment partners.
Thank you for shopping with PetProductDelivery.com
We appreciate your business!
